Shipping & Returns

Delivery

Items in stock are normally despatched to UK mainland addresses within 3-5 (working days) and are delivered between 8am to 5pm (Mon- Fri). We only ship items after clearance of the payment. However, some larger items may take longer to deliver, in the region of 5-7 working days. In case of goods being out of stock we will endeavour to update you about the approximate availability time. Any time and date for the delivery of the goods is approximate and we shall not be liable for any loss, cost, damage, charges or expenses caused by any delay in the delivery of goods.

We use very reputable and reliable courier service. In case of no reply from the delivery address, the driver usually leaves a card to call back to the depot. If you were expecting a delivery and it has not arrived on that day please contact us or the Courier company before 5PM so we can find out the reason for non arrival.  If your door bell is not working or you are on intercom please confirm this to the Courier company so they may advise their delivery driver accordingly. Goods are delivered to your door and must be signed by someone receiving the goods. Once the goods have been delivered to your door, it will be your responsibility to look after your goods. If the goods are left outside the premises it will be at your own risk.

Delivery Charges

All prices on our website are inclusive of delivery charges. Free Delivery Service is offered mainly for mainland addresses and during working Days and between 8AM to 5PM. On payment of extra delivery charges (details on request), we can arrange delivery of goods to Isle of white, Northern Ireland (BT), Channel Islands, Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE). There are separate charges shown for Express, Timed and Satuarday Delivery.

Shortage and Damage and Refused Deliveries:

Please inspect your items on arrival. If goods arrive in a damaged condition please sign the delivery note as unchecked and immediately inform us. Incorrect, Damage or shortage must be notified within 2 days of receipt of goods. It is your responsibility to sign for all packages as shown on the delivery/consignment note. Any missing packages must be noted on the same consignment note before the driver leaves. To help us sort out your claim quickly, Please report the damage or loss immediately by phone followed by email .We will not accept any claim for missing or damaged goods 2 days after the receipt of the goods. Please keep the original carton and Packaging, We will not process full credit without original Carton & Packaging. Goods returned without original Carton & Packaging may get damaged in transit. We can not accept damaged goods for refund or replacement.

The courier companies we use are not insured to enter your house/premises and will therefore require your help (or other recipient) in handling any order in excess of 25kgs (large parcels).

If for any reason you refuse to accept delivery please inform us immediately in writing.  We will not process any refund or replacement until refused goods are received back by us and where goods are sent free of delivery charge, full delivery charges for both ways will be deducted.